Richard Hagan - President & CEO »

Mr. Hagan is a proven executive with over 40 years of experience in global business that he applies to drive business growth and operational effectiveness for HomeOwners Advantage and its customers. Mr. Hagan founded the residential management division of the company and over the past two decades has established HomeOwners Advantage as a recognized industry authority in urban high rise management throughout the Southeast. Under his tenure, the business has made parallel investments in people, process and technology with equal success. Prior to joining HomeOwners Advantage, Mr. Hagan was most recently the Senior Vice President and Chief Information Officer for Hagemeyer North America. He has held executive positions in Radiant Systems and The Coca-Cola Company and was also a Manager with Ernst & Young’s consulting practice, working with a number of Fortune 500 companies. He has extensive background in finance, operations, information technology and strategic planning. Mr. Hagan has served as a member of the Board of Advisors for the University of Massachusetts - College of Management, the Board of Advisors for The OnTarget Company and the Board of Directors for FilterSense Corporation.

Jason Welchel - VP Operations and Development »

As Vice President, Mr. Welchel manages multiple teams that oversee the residential associations in the Atlanta market. Mr. Welchel joined HomeOwners Advantage in 2006 leveraging his strong industry knowledge and ability to deliver results across properties. Prior to joining the HomeOwners Advantage team, he oversaw a portfolio of high-end properties with Post Properties. Mr. Welchel brings over 25 years’ experience of multi-family portfolio management to our clients. Mr Welchel holds an MBA from Mercer University.

Julie Ketner - Director of Transitions and Compliance »

A proven professional with over 23 years of industry experience serving in senior leadership roles, Ms. Ketner brings a wealth of knowledge and experience in assset management, operations, energy efficiency, board relations, vendor management, contract negotiations, tactical and strategic planning to our clients. She operates in an execution oriented and results driven style and the teams within her business area consistently operate with excellence. Ms. Ketner has served in a variety of roles within the industry prior to joining our company, including Regional Director, District Leader, Director of Training, and Director of Operations. Ms. Ketner obtained her Bachelors degree from Emory University and is an active member in both the Community Association Institute (CAI) and the Urban Land Institute (ULI).

Kathy Maitlen - Director of Operations »

Kathy Maitlen is an experienced professional with over 25 years of leadership within the property management industry. A member of HomeOwners Advantage’s team since 2017, she has focused primarily in the luxury high-rise condominium division. Kathy worked her way from the ground up in the industry, and understands every aspect of property management. She is a highly respected leader amongst her peers, clients and direct reports. She has led multiple initiatives and provided guidance on some of the most intricate, large scale capital projects for her clients and teams. Throughout Kathy’s career, she has consistently demonstrated the ability to balance excellent resident relations with the discipline necessary to run luxury properties with team cohesion and efficiency.

Kathy is a licensed Community Association Manager (CAM) with the Georgia Real Estate Commission

Natalie Wong Guillet - VP of Finance and Accounting »

Ms. Wong Guillet is a seasoned professional with over 34 years in the accounting and real estate industries. Ms. Wong Guillet has extensive experience in a variety of Fortune 500 companies and Big 4 Consulting Firms. She has audit experience with Price Waterhouse Coopers, and has served as a Financial Analyst with Heller Financials, Siemens Energy, and Vanity Fair. Ms. Wong Guillet is a Certified Public Accountant (CPA) in the State of Georgia and holds a BBA and MBA from Emory University, Georgia Business School. She manages our in-house team of accountants and works with our client's audit partners.

Elliott Penso - Qualifying Broker »

As Qualifying Broker, Elliott is the lead conduit between our licensed agents and Community Association Managers and the Georgia Real Estate Commission and is responsible for insuring our agents’ compliance with license requirements as set forth by law.

Prior to his association with Homeowners Advantage, he was the Director of Real Estate for the State of Georgia and served under five Governors from 1977 until retiring with thirty years’ service. He came out of retirement to work with HomeOwners Advantage, LLC and has been our broker for the past decade.

Elliott attended University of Georgia and graduated from Georgia State in 1973 with a BBA and a Real Estate major.