TEAM

Richard Hagan - President & CEO »

Mr. Hagan is a proven executive with over 35 years of experience in global business that he applies to drive business growth and operational effectiveness for HomeOwners Advantage and its customers. Mr. Hagan founded the residential management division of the company and over the past decade has established HomeOwners Advantage as a recognized industry authority in urban high rise management throughout the Southeast. Under his tenure, the business has made parallel investments in the condominium, apartment, retail and office management divisions with equal success. Prior to joining HomeOwners Advantage, Mr. Hagan was most recently the Senior Vice President and Chief Information Officer for Hagemeyer North America. He has held executive positions in Radiant Systems and The Coca-Cola Company and was also a Manager with Ernst & Young’s consulting practice, working with a number of Fortune 500 companies. He has extensive background in finance, operations, information technology and strategic planning. Mr. Hagan has served as a member of the Board of Advisors for the University of Massachusetts - College of Management, the Board of Advisors for The OnTarget Company and the Board of Directors for FilterSense Corporation.

Jason Welchel - VP Operations and Development »

As Vice President, Mr. Welchel manages multiple teams that oversee the residential associations for a portfolio of properties in the Atlanta market. Mr. Welchel joined HomeOwners Advantage in 2006 leveraging his strong industry knowledge and ability to deliver results across properties. Prior to joining the HomeOwners Advantage team, he oversaw a portfolio of high-end properties with Post Properties. Mr. Welchel brings over 25 years’ experience of multi-family portfolio management to our clients. Mr Welchel holds an MBA from Mercer University.

Julie Ketner - VP Operations »

A proven professional with over 18 years of industry experience serving in senior leadership roles, Ms. Ketner brings a wealth of knowledge and experience in assset management, operations, energy efficiency, board relations, vendor management, contract negotiations, tactical and strategic planning to our clients. She operates in an execution oriented and results driven style and the teams within her business area consistently operate with excellence. Ms. Ketner has served in a variety of roles within the industry prior to joining our company, including Regional Director, District Leader, Director of Training, and Director of Operations. Ms. Ketner obtained her Bachelors degree from Emory University and is an active member in both the Community Association Institute (CAI) and the Urban Land Institute (ULI).

Lindsay Carmack - Client Support Manager »

In her role as Client Support Manager, Ms. Carmack is responsible for call center support, portfolio support and client responsiveness across all Homeowners Advantage managed portfolio properties. In this capacity, Ms. Carmack assists the on-site management team in driving efficiencies and implementing processes and procedures that result in containing costs while improving the property and resident living experience. Ms. Carmack joined Homeowners Advantage in 2018 and came to us with experience working as an Area Business Manager, Assistant Association Manager, Assistant Apartment Manager, and Software Training Manager. She is a graduate of Purdue University with a Bachelor's of Science in Computer Information Technology.

Natalie Wong Guillet - Controller »

Ms. Wong Guillet is a seasoned professional with over 29 years in the accounting and real estate industries. Ms. Wong Guillet has extensive experience in a variety of Fortune 500 companies and Big 4 Consulting Firms. She has audit experience with Price Waterhouse Coopers, and has served as a Financial Analyst with Heller Financials, Siemens Energy, and Vanity Fair. Ms. Wong Guillet is a Certified Public Accountant (CPA) in the State of Georgia and holds a BBA and MBA from Emory University, Georgia Business School.

Thom Millwood - Director of Human Resources »

As Director of Human Resources, Mr. Millwood manages all facets of human resources for the organization. Mr. Millwood has been part of the Homeowners Advantage team since 2004. Prior to joining the Homeowners Advantage Team, he served as an HR professional in real estate development, manufacturing, healthcare, and higher education. Mr. Millwood holds degrees in Human Resources Management and Mass Communications from the University of Georgia and Brenau University.

Elliott Penso - Qualifying Broker »

As Qualifying Broker, Elliott is the lead conduit between our licensed agents and Community Association Managers and the Georgia Real Estate Commission and is responsible for insuring our agents’ compliance with license requirements as set forth by law.

Prior to his association with Homeowners Advantage, he was the Director of Real Estate for the State of Georgia and served under five Governors from 1977 until retiring with thirty years’ service. He then joined Novare Group in 2007 for several years and now QB for Homeowners Advantage LLC.

Elliott attended University of Georgia and graduated from Georgia State in 1973 with a BBA and a Real Estate major.